The information below may be helpful when considering a situation you have been in or witnessed. 

Language one of the key elements of human identity and interpersonal communication. The production of meaning and knowledge through language creates cultures that control and shape people’s understanding of themselves, others, and the world around them. 
Respectful language makes communication more effective and helps avoid the risk of misunderstanding each other or creating conflict. So, taking responsibility for what one says and considering the impact of the ideas behind our words will be important, especially when engaging in any intercultural dialogue.  

Using the right tone is a good way to demonstrate respect and by choosing descriptive words rather than value-based or accusatory ones. Consider how wording might place blame for problems – even if it is unintended, so avoid exclusionary or passive-aggressive phrases such as: 

  • ‘you people’ 
  • ‘you speak/write really well for someone from [...]’ 
  • ‘you don’t look…’
  • ‘there is just too much political correctness nowadays’ 
Intercultural communication is increasingly seen as one of the ways to promote mutual understanding, and respectful exchange of views. Which is effective especially between individuals and or groups with different ethnic, cultural, and religious backgrounds. 

There are two ways you can tell us what happened